✨In-Product Surveys and Automated Health Score are live!
Capabilities:
Collect User Feedback
New
In-app widget with advanced user targeting to collect high response rates
Centralize Feedback
Create a single-source of truth with the voice of your customers
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Analyze & Extract Insights with AI
Understand the reasons and trends behind user feedback
Extract Customer Healthscore
New
Integrate qualitative insights into your customer healthscore to understand the why behind churn
Inform Better Products Decisions
Inform product decisions that grow your business
All Integrations
Integrate all the tools you work with to have a unified feedback overview
Popular integrations:
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Resources for Customer Experience and Product Teams:
Blog
Our articles about Voice of the Customers, Product, AI and much more
Resources Hub
A collection of the best resources for Product & CX leaders
Tools Hub
Build the right stack to discover user insights
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Insights Out - A podcast by Zefi.ai
The podcast by Zefi.ai that tells the story of the best Italian and European Product Leaders
Product Management Glossary
All the definitions and abbreviations you need to succeed at Product
Latest podcast episode:
Creating Memorable Experiences | Carlotta Gaddo - Co-Founder @ UTravel
Latest read from the blog:
Create value from the voice of your customer.
All user conversations are automatically unified and analyzed with AI.
Actionable insights on customers, products, and service experiences.
Trusted by the fastest growing companies
2x
More feedback collected on AVG thanks to in-product surveys
-98%
AVG Time saved on feedback analysis thanks to automatic tags and analytics
+20%
AVG increase in NPS score thanks to deep customer understanding
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Collect Feedback with in-product surveys
Use advanced targeting and styling options to collect relevant feedback from your users at the right moment.
Analyze the results automatically directly in Zefi.
Get StartedAnalyze the results automatically directly in Zefi.
Centralize and automatically tag your feedback, easily
Gathering and categorizing all the user feedback scattered across multiple platforms takes countless hours of work,biased, and is often done inaccurately.
Collect and tag automatically all the relevant information in one place and start listening the voice of your customers, in seconds.
Start NowCollect and tag automatically all the relevant information in one place and start listening the voice of your customers, in seconds.
Analyze and measure user feedback at scale in no time
Use filters, segments, and charts to discover what your customers are frustrated about or what you can leverage to make them happy.
Stop guessing, quantify qualitative data and improve your customer experience based on measurable insights.
Get StartedStop guessing, quantify qualitative data and improve your customer experience based on measurable insights.
Generate insightful reports to share with your team and decide what to build next
Manually created reports are generally outdated the moment they get shared.
Align your team around the right Product decisions based on data.
Drive growth, reduce your costs, and stay ahead of the competition thanks to always updated reports.
Get StartedAlign your team around the right Product decisions based on data.
Drive growth, reduce your costs, and stay ahead of the competition thanks to always updated reports.
Centralize and automatically tag your feedback, easily
Gathering and categorizing all the user feedback scattered across multiple platforms takes countless hours of workis biased, and is often done inaccurately.
Collect and tag automatically all the relevant information in one place and start listening the voice of your customers, in seconds.
Collect and tag automatically all the relevant information in one place and start listening the voice of your customers, in seconds.
Analyze and measure user feedback at scale in no time
Use filters, segments, and charts to discover what your customers are frustrated about or what you can leverage to make them happy.
Stop guessing, quantify qualitative data and improve your customer experience based on measurable insights.
Stop guessing, quantify qualitative data and improve your customer experience based on measurable insights.
Generate insightful reports to share with your team and decide what to build next
Manually created reports are generally outdated the moment they get shared.
Align your team around the right Product decisions based on data.
Drive growth, reduce your costs, and stay ahead of the competition thanks to always updated reports.
Align your team around the right Product decisions based on data.
Drive growth, reduce your costs, and stay ahead of the competition thanks to always updated reports.
Play with the platform
Insert your email to access the demo
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A member of our team will get in touch soon to show you the demo :)
A member of our team will get in touch soon to show you the demo :)
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How to get started
Extracting value from the voice of your customers with Zefi is easy and takes only a few steps.
1
Tell us about your needs
We are here to help you grow your business by gaining a deeper understanding of your customers.
We'll help you set up automatic flows, perform taxonomy discovery, create targeted segments, and fine-tune the platform to meet your specific needs.
We'll help you set up automatic flows, perform taxonomy discovery, create targeted segments, and fine-tune the platform to meet your specific needs.
2
Connect your sources and define a taxonomy
Stop worrying about huge spreadsheet and integration flows and connect your sources in a few clicks. You have full control over how much data to import into Zefi and how often to sync it.
Additionally, you can tailor our AI to your needs by marking your most important topics.
Once the data is synced, Zefi will discover new topics and automatically tag all your existing and incoming user feedback.
Additionally, you can tailor our AI to your needs by marking your most important topics.
Once the data is synced, Zefi will discover new topics and automatically tag all your existing and incoming user feedback.
3
Understand your customers and grow your business
You can now start analyzing your data and get a deep sense of what your users truly have to say.
Understand their frustrations and desires, detect trends and opportunities to grow your revenue, reduce your support cost, increase conversion and cut churn.
Understand their frustrations and desires, detect trends and opportunities to grow your revenue, reduce your support cost, increase conversion and cut churn.
“
Partnering with Zefi has been a game-changer!
We can now effortlessly delve into the voice of the customer, enabling us to save countless hours in our feedback analysis, develop our product more accurately, and proactively anticipate churn.
Federico Benjamin Minini
Chief Experience Officer @Smartness
“
Zefi enables us to create customized dashboards for monitoring the quality of our assistance. It assists us in identifying areas for process improvement and provides valuable insights. It is an outstanding solution for understanding and enhancing the customer experience.
Claire Pauze
Customer Operations Team Leader @ Qomodo
“
Zefi helps our discovery process everywhere.
We analyze huge amounts of data in minutes and close the feedback loop with our customers much faster. We're able to understand when something goes wrong and where. Figuring out what to build next now takes us hours instead of days.
Francesco Tai Bernardelli
Marketing Manager @ Akiflow
All your data in one place
Effortless onboarding in no time
Zefi integrates with all the tools used by your teams in seconds
Freshdesk
Zendesk Sell
Apple Store
Google Play Store
Jira
Intercom
Zendesk
Notion
Slack
Hubspot
KNO Shopify
Zoho Desk
Tiledesk
Re:Amaze
Discourse
Mixpanel
Customer.io
Pendo
Google My Business
Freshsales
Close CRM
Zoho CRM
Amazon S3
Snowflake
Survey Monkey
Delighted
G2
Trustpilot
Typeform
TikTok
Trello
Clickup
Asana
Pipedrive
Salesloft
Salesforce
Keap
Gong
Microsoft Teams
Discord
Front
Gmail
Can't see an integration you work with?
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Security grade
Thought and designed to have enterprise-level security
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Data Security - encrypted data at rest and in transit for all of our customers
Cloud Security - no user data leaves our AWS virtual private cloud
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As seen on
Extract value from user feedback
Unify and categorize all feedback automatically.
Prioritize better and build what matters.
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